The Daydream Blog

A major European newspaper company has decided to move its entire workforce over to the Mac. Estimates for Axel Springer range between 10 - 12,000 desktops, which will make them Apple’s second largest client, behind Google.

There are continued criticisms of Apple’s lack of focus on the enterprise. With the iPhone, Apple made a concerted effort to answer their critics with one big software update. Whereas with the Mac, support for VPNs, Exchange, workgroup sharing, security keycards has been a slow, but steady process. The main outstanding issues are the lack of a public product timeline, guaranteed configurations available for 3-5 years and the lack of some key third party enterprise software.

With the switch to Intel, Apple’s product timeline is now at least translucent, if not transparent. With Apple’s financial stability, I believe that Apple can afford to be less secretive about its future product road map. Certainly with the iPhone and Apple TV, it has been willing to pre-announce products and deliver a roadmap. Whilst this is less critical when Apple’s minor updates can be accurately predicted from Intel’s plans, Apple should bring more openness to its Mac plans. For example, the MacBook Air was only a rumour until just a few days before the announcement. An enterprise client looking to make a large laptop purchase would have been very disappointed to have that announcement sprung on them just after placing a large order. Pre-announcement of better Exchange support in Snow Leopard is a step in the right direction.

With Mac OS X’s tight integration with Mac hardware, having a guaranteed configuration is a minor issue. IT departments are unlikely to face major issues with even major updates to the Mac line. The only concern here will be employee envy, where the newest staff may end up with the newest, fastest, computers.

The lack of third party software is a chicken and egg situation. Apple has slowly but surely been adding enterprise class software to Mac OS X Server, but there is still a lack of key software. Namely middle-ware, such as IBM’s Websphere MQ, TIBCO Rendezvous or Orbix; CRM software and HR software. As the Mac’s presence in enterprise grows, this is really an opportunity for small Mac software firms to become big Mac software firms.

Apple has clearly focused a lot of effort on targeting the iPhone at the enterprise market. A significant amount of emphasis in the iPhone 2.0 update is towards features demanded by existing and potential enterprise clients.

The iPhone will undoubtedly be a success in the enterprise market. Anyone who doubts that is kidding themselves or trying to downplay the iPhone for marketing their own products.

The question is whether success with the iPhone will lead to increased enterprise Mac sales. There has been a long debate as to whether the iPod Halo effect exists. Will there be an Enterprise iPhone Halo effect.

The key factor is that enterprise IT departments will have to purchase Macs and learn Mac development tools to develop custom, internal, iPhone apps. Whilst many enterprises have a small number of Macs in their design, web and media departments, having Macs in their IT departments is much more likely to lead to a wider uptake of Macs.

Although administration and development functions are normally quite separate in enterprise IT departments, administrators are going to make considerably more effort to better integrate Macs into their environment for IT users, than for design or media users. Once IT administrators are confident that they can integrate Macs into their infrastructure, the door is opened for wider scale adoption. With significant misgivings over Vista, readily available Mac VM software and continuing Windows security concerns, removing the biggest barrier to entry - a Mac cynical IT department, will lead to a significant increase in the number of Macs in enterprise.

There is another key user group that will help to drive adoption - gadget hungry executives. As key executives increasingly purchase Macs for their own use, they will demand full access to their corporate infrastructure. Again IT departments will prioritise keeping this user group happy, further weakening barriers to entry.

Combined with the “one” feature of Snow Leopard being better Exchange integration, Apple stands well placed to take advantage of a “perfect storm” of iPhone developers, executive decision makers and a weakened Microsoft to finally make that breach into the enterprise computing market. The question is whether they will listen to enterprise demands for the Mac, in the same way as they have listened to their iPhone demands.

It also opens an opportunity for Mac software developers to develop enterprise class business software, a market segment where the Mac currently suffers. Products like Differencia will hopefully be well placed to help Apple win new business.