Comments on: I’ll have your customers if you don’t want them http://www.daytimesoftware.com/blog/2009/04/ill-have-your-customers-if-you-dont-want-them The official blog of DayTime Software Wed, 03 Jun 2009 02:00:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: The Daydream Blog » Blog Archive » The Customer Is Always Right http://www.daytimesoftware.com/blog/2009/04/ill-have-your-customers-if-you-dont-want-them/comment-page-1#comment-233 The Daydream Blog » Blog Archive » The Customer Is Always Right Thu, 07 May 2009 12:59:11 +0000 http://www.daytimesoftware.com/blog/?p=94#comment-233 [...] The Daydream Blog « I’ll have your customers if you don’t want them [...] [...] The Daydream Blog « I’ll have your customers if you don’t want them [...]

]]> By: Eric Suesz http://www.daytimesoftware.com/blog/2009/04/ill-have-your-customers-if-you-dont-want-them/comment-page-1#comment-224 Eric Suesz Wed, 22 Apr 2009 16:52:38 +0000 http://www.daytimesoftware.com/blog/?p=94#comment-224 Great alternate take on this. Great points. As someone who helps out with developing a Web application (Get Satisfaction, to be exact), I have the same kind of experience. We'll "fix" something, but it won't be live until "the next deploy". That could be in an hour, a day, a week. It all depends. What could really make this better is a resolution feature in our system, which we're working on right now. Giving the developer a way to say "this will be fixed as of [date]" and then asking the customer if they agree that it is fixed would help set expectations *and* compel the company to set good deadlines. Again, thanks for taking a different approach. Love to see multiple viewpoints. Great alternate take on this. Great points. As someone who helps out with developing a Web application (Get Satisfaction, to be exact), I have the same kind of experience. We’ll “fix” something, but it won’t be live until “the next deploy”. That could be in an hour, a day, a week. It all depends.

What could really make this better is a resolution feature in our system, which we’re working on right now. Giving the developer a way to say “this will be fixed as of [date]” and then asking the customer if they agree that it is fixed would help set expectations *and* compel the company to set good deadlines.

Again, thanks for taking a different approach. Love to see multiple viewpoints.

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